FAQs

Got a question?

Here are some of our frequently asked questions, however if you cannot find what you need please contact us.


How do I open a trade account?

Please complete and submit our online Trade Account form.

Once we recieve your details we will validate your company information.

Should we need any further details to setup your account our team will be in contact.

You will then recieve an email confirming your account application has been successful.

You will be able to log in and browse our full product range, place orders and view your account.

You will also be assigned an area sales agent who will also be able to assist you alongside our sales team.

 

How do I place an order?

You can place an order directly on the website after you have logged into your account – simply add items to your basket, complete the sale and you will receive an invoice containing our Bank Details to enable a BACS transfer.

How do I pay for my order?

If you have been approved for a credit account you will be required to pay 30 days NET from date of invoice. Our details for BACS payment are noted at the bottom of all invoices.

Please note proforma orders require payment at time of ordering- stock cannot be reserved or despatched until full payment has been recieved.

Can I collect my order?

Yes! And the best part is: you'll receive a 5% discount for doing so. Our scheduling team will simply contact you to arrange a time and date to suit you.

I have received my product however the assembly instructions are missing – how can I get a hold of these?

We’re sorry these are missing! Once you log in to your account, you will be able to find the Assembly Instructions on the products page. You can then download the PDF and if needed, print the instructions out. If you cannot find them on the site, please email our Sales team via our contact form here

Where are the legs and/or fixing kits to my product?

For almost all of our products, you will find a zip compartment on the underside of the seat where we have carefully stowed away any parts that require assembly. If any of these are missing, please contact our Sales team via our contact form and they will send out any necessary parts.

Do you sell to the general public?

Unfortunately, as a wholesaler we only supply trade customers. However, if you are interested in any of our products, please contact our Sales team and they will help find a stockist near you.

I am a member of the public and have an issue with a product I purchased from a retailer you supply, can you help?

We’re sorry you’re having an issue with one of our products, however you will have to report the issue to the retailer you purchased the item from.